GDPR Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
FAQs
1. What is the turnaround time for the first draft?
The first draft will be delivered within 72 hours after we receive your detailed sketch and description.
2. What do I need to provide to start a project?
It is essential to provide us with a detailed sketch and a description to effectively work on your project.
3. How is communication managed during the project, and in what languages?
All communication will be conducted via email 📧 or WhatsApp 💬, ensuring written tracking and helping to avoid conflicts. We can communicate in English 🇬🇧, Spanish 🇪🇸, and French 🇫🇷. Our team is available Monday to Friday to assist you with any queries or updates regarding your project.
4. Are there additional fees for modifications after the final mockup?
Yes, each additional modification after the final mockup is subject to a $30 fee.
5. Who retains the rights to the mockups, and can I use them under my brand?
While the mockups remain our property, you are free to use them under your brand. We may also use them on our communication channels after the event.
6. Do you offer any bulk packages for multiple mockups?
Yes, we offer a package of $980 for 10 mockups, valid over a 12-month period with a limit of 4 mockups per month.